Customer Identification and Verification (KYC Policy) 

WinCash100 ensures compliance with Know Your Customer (KYC) regulations to maintain a secure and transparent platform for all users.

1.1. Account Registration

All customers must complete an account registration process, providing accurate and truthful information, including but not limited to:

• Full Name
• Date of Birth (to verify the customer is of legal age to engage in betting activities)
• Residential Address
• Contact Information (email, phone number)
• Payment Method Details (e.g., credit/debit card, bank account, e-wallet details)

1.2. Document Verification

In compliance with KYC regulations, customers must submit the following documents to verify their identity:

• Proof of Identity: A government-issued photo ID (e.g., passport, driver’s license, or national identity card).
• Proof of Address: A utility bill, bank statement, or government-issued document that shows the customer’s name and address, dated within the last three months.
• Payment Method Verification: For the first deposit or withdrawal, customers must submit proof of ownership of the payment method, such as a bank statement or a card image (with sensitive details masked).

1.3. Verification Process

The platform will use automated systems and manual review to verify submitted documents. If discrepancies are found, the platform may request additional information or documentation. The verification process is typically completed within 1-3 business days; however, additional time may be required for further verification.

1.4. Ongoing Monitoring

Customers will undergo ongoing monitoring for suspicious activity, including large or irregular deposits and withdrawals, which may trigger additional verification checks. The platform reserves the right to request further identity verification at any time, particularly in the event of unusual or suspicious activities.

Player Account and Fund Management 

WinCash100 ensures secure and efficient management of player accounts and funds.

2.1. Account Security

Customers are responsible for keeping their account credentials confidential and using secure passwords. The platform encourages two-factor authentication (2FA) for added security. Customers should immediately notify the platform if they suspect unauthorized access to their account.

2.2. Fund Deposits

Deposits can be made using various payment methods such as credit/debit cards, bank transfers, e-wallets, and other accepted methods. All deposits are subject to the platform’s verification and payment processing procedures. The platform may impose deposit limits based on the player’s verification status, jurisdiction, or responsible gaming measures.

2.3. Fund Withdrawals

Withdrawals can be made using the same method used for deposit, where possible. Withdrawals are processed after the customer’s identity is verified, and funds may be subject to transaction fees or withdrawal limits. Withdrawal requests will be processed within 1-3 business days, subject to additional security checks and verification if necessary.

2.4. Account Inactivity

Accounts that remain inactive for a prolonged period (typically 12 months or more) may be subject to dormancy fees. The platform reserves the right to close dormant accounts and return remaining funds, subject to applicable laws and regulations.

Responsible Gaming 

WinCash100 is committed to promoting responsible gambling and ensuring a safe gaming environment.

3.1. Promoting Responsible Gaming

The platform is committed to promoting responsible gambling and ensuring that players engage in gambling activities safely and responsibly. Players will be provided with tools to manage their gaming behavior, including the ability to set limits on deposits, bets, and losses, as well as self-exclusion options.

3.2. Self-Exclusion

Players may request a self-exclusion from the platform for a predetermined period (e.g., 1 month, 6 months, or permanently). During the self-exclusion period, players will not be able to access their accounts, place bets, or deposit funds. Self-exclusion can be initiated by the player via the platform’s customer support team.

3.3. Responsible Gambling Resources

The platform will provide links to external resources for responsible gambling support, including helplines, self-assessment tools, and organizations that offer assistance for gambling addiction. Players will be encouraged to review their gambling behavior periodically and seek help if they notice signs of problem gambling.

Information Security 

WinCash100 prioritizes the security and protection of user data and funds.

4.1. Data Protection

The platform is committed to safeguarding player information in compliance with applicable data protection laws (e.g., GDPR, CCPA). Personal data, financial transactions, and other sensitive information will be encrypted and stored securely. Access to such data will be restricted to authorized personnel only.

4.2. Cybersecurity Measures

The platform will employ industry-standard security measures, including encryption protocols, firewalls, and intrusion detection systems, to protect the platform and user accounts from unauthorized access, hacking, or fraud. Regular security audits and updates will be conducted to ensure the continued protection of user data and funds.

4.3. Fraud Prevention

The platform will implement measures to detect and prevent fraudulent activities, including transaction monitoring systems and behavioral analytics. Players suspected of engaging in fraudulent activities will be subject to investigation and may have their accounts suspended or terminated.

Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT), and Customer Protection Framework (CPF) 

WinCash100 adheres to strict AML, CFT, and CPF regulations to prevent illicit activities.

5.1. AML/CFT/CPF Compliance

The platform complies with all applicable Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations, as well as Customer Protection Framework (CPF) requirements, to prevent illicit activities on the platform. The platform will monitor transactions for suspicious behavior, such as unusually large deposits, frequent withdrawals, or patterns consistent with money laundering or terrorism financing.

5.2. Transaction Monitoring

All transactions will be monitored for suspicious activity. The platform may request additional documentation or clarification from players engaging in unusual transaction patterns. Suspicious activity may include, but is not limited to:

• Structuring transactions to avoid reporting thresholds.
• Depositing funds from high-risk countries or entities.
• Multiple accounts being used to funnel funds.

5.3. Reporting Obligations

If any suspicious activity is detected, the platform will report it to relevant authorities in accordance with local laws and regulations. The platform may suspend accounts and freeze funds while the investigation is conducted.

Player Account Suspension and Closure 

WinCash100 reserves the right to suspend or close accounts in cases of policy violations or suspicious activities.

6.1. Account Suspension

Accounts may be suspended temporarily or permanently if there are concerns regarding suspicious activity, such as:

• Violation of platform terms and conditions.
• Fraudulent or illegal activities (e.g., identity theft, money laundering).
• Failure to comply with KYC/AML requirements.

6.2. Player Notification

Players whose accounts are suspended or under investigation will be notified in writing, explaining the reason for the suspension. If applicable, players will be asked to provide additional documentation to resolve the issue.

6.3. Account Closure

The platform reserves the right to close player accounts if:

• The player provides false or misleading information during registration or verification.
• The player is found to be engaged in illegal activities.
• The player requests account closure for any reason (voluntary closure).

6.4. Account Balance upon Closure

When a player account is closed, any remaining funds in the account will be returned to the player using their preferred withdrawal method, subject to verification and transaction fees. In cases of fraudulent activity, the platform may withhold or confiscate funds, subject to applicable laws.

Policy Updates 

This Policy may be updated from time to time to comply with legal, regulatory, or operational changes. Players will be notified of any material changes, and continued use of the platform will constitute acceptance of the updated policy.

Effective Date: 30/12/24

Last Updated: 30/12/24